Terms of Service
This Terms of Service Agreement sets the rules that users must agree to in order to use A&Os website and Direct Mail, Printing and Fulfilment products.
In these terms and conditions unless the context otherwise requires:
(a) ‘ANO Pty Ltd’ means a company incorporated in New South Wales of 9 Clearview Pl, Brookvale NSW 2100.
(b) 'Contract' means the contract created by acceptance by the Customer of ANO Pty Ltd's quotation, written or oral brief.
(c) 'The Customer' means any person or company which accepts a quotation whether by itself or by an agent on its behalf.
(d) 'Materials' includes goods, products, stocks, envelopes, packaging, print and other materials used or to be used by ANO Pty Ltd in performance of or in connection with the Contract and/or supplied by the Customer in connection with the Contract.
(a) Quotations given are subject to acceptance within thirty (30) days and subject to the right of withdrawal or revision. If any changes occur in the cost of materials, labour or other costs quotations shall be subject to revision by ANO Pty Ltd accordingly.
(b) ANO Pty Ltd shall endeavour to deliver the quantities quoted but owing to the difficulty of producing exact quantities, estimates, quotations and/or orders are conditioned upon margins being allowed for overs or shortage within the range ordinarily accepted within the industry.
(c) Cancellation of an order will be subject to the Customer compensating ANO Pty Ltd in full for all work done and materials used to date of cancellation
(a) Acceptance of the quotation or an order placed as a result thereof shall be deemed acceptance of these terms and conditions notwithstanding any inconsistency which may be introduced by terms and conditions contained in the Customer’s order and no variation of these terms and conditions shall be of any effect whatsoever unless otherwise expressly agreed by ANO Pty Ltd in writing.
(b) The Customer agrees that there are no other conditions, warranties, representations or other terms affecting acceptance of the quotation other than those embodied herein except any conditions, warranties or other terms which may arise by applicable legislation and which can not be excluded, omitted or varied by contract.
(c) The Customer warrants that nothing contained in Materials supplied by the Customer constitutes an infringement of design, copyright, patent, trademark, trade name or is defamatory or obscene.
(d) ANO Pty Ltd shall be entitled in its sole discretion to refuse at any stage to mail or deliver any Materials which in its opinion may constitute an infringement of design, copyright, patent, trademark or trade name, be defamatory, obscene, an invasion of privacy, pornographic, tend to ridicule or embarrass or is in bad taste, be misleading or deceptive or the distribution of which may be contrary to law and ANO Pty Ltd shall not be liable for any loss, cost or damage suffered by the Customer as a result of any such refusal.
(e) The Customer agrees to indemnify and keep indemnified ANO Pty Ltd against all claims, actions, suits, liabilities, costs or expenses suffered or incurred by ANO Pty Ltd arising directly or indirectly out of any defect or fault in the Materials supplied by the Customer or any breach by the Customer of these terms and conditions (including any breach of warranty), which indemnity shall extend to include all ANO Pty Ltd legal costs and expenses (on a solicitor/client basis).
(a) Postage will be invoiced separately to the customer and is required to be prepaid prior to lodgment unless otherwise expressly agreed by ANO Pty Ltd in writing. Postage placed on the A&O account will be subject to a surcharge.
(b) ANO Pty Ltd will make every effort to meet scheduled delivery and mailing dates but ANO Pty Ltd will not be responsible for any delay in mailing or delay in delivery of mail by Australia Post or for any consequential loss or damage occasioned thereby nor shall ANO Pty Ltd be responsible for any loss, cost or damage suffered by the Customer where the Customer has failed and/or neglected to meet the aforesaid payment terms for postage.
(c) ANO Pty Ltd will not be responsible for any validating addresses errors, bulk mail discounts when using the PAF data supplied directly by Aus Post or any other third-party companies. PAF (Postal Address File) contains details on every delivery point in Australia, including Delivery Point Identifiers (DPID) unique to each delivery point in the country.
5. Unaddressed Distribution Services
5.1: We will endeavour, but cannot guarantee, to distribute your Distribution Materials within the delivery area in our Network, and within the Window, designated in your Order as accepted by us. You acknowledge that:
(a) actual delivery times may vary due to factors that are beyond our control;
(b) not all residential addresses are able to be delivered to including but not limited to;
(i) Secured residential apartment properties,
(ii) Gated communities.
(c) we will not deliver your Distribution Materials to letterboxes displaying a "no advertising material" sign or similar notice;
(d) independent distributors and deliverers in our Network may fail to undertake their tasks in an appropriate manner due to a variety of circumstances including but not limited to;
(i) adverse weather conditions,
(ii) a lack of deliverers willing to undertake the delivery service.
5.2 We may distribute materials for other customers at the same time as distributing your Distribution Materials.
5.3 Each quarter, we will review our Network to identify any Difficult Delivery Areas, and every delivery territory in which we have a Difficult Delivery Area will be removed from our Network unless we believe, acting reasonably, that we will be able to source deliverers for that Difficult Delivery Area in the following quarter. If we identify a Difficult Delivery Area in the delivery catchment specified in your Order, we will endeavour to tell you about the Difficult Delivery Area at the time of lodgement of your Order. Upon doing so, we may reject your Order as it relates to that Difficult Delivery Area, or you may cancel or revise your Order as it relates to that Difficult Delivery Area, prior to us accepting your Order.
5.4 Unless otherwise agreed, all Distribution Materials remaining with us or our independent distributors or deliverers on expiry of the Window ("Remaining Distribution Materials"), will be retained by us on the following terms and conditions:
(a) If you notify us in writing in your Order that you want to collect the Remaining Distribution Materials, on expiry of the Window:
(i) we will continue to hold the Remaining Distribution Materials on your behalf;
(ii) we will make arrangements for the Remaining Distribution Materials that we are reasonably able to collect to be collected from our Network and stored at our premises, at your cost;
(iii)we will notify you when these Distribution Materials are ready for collection at our premises and upon payment of our costs, you can collect these Distribution Materials within a reasonable period of time. If not collected with a reasonable period of time we may dispose of the Remaining Distribution Materials in accordance with paragraph 5.4(b).
(b) If you do not notify us in writing in your Order that you want to collect the Remaining Distribution Materials, on expiry of the Window:
(i) we will cease to hold the Remaining Distribution Materials on your behalf, and title to and property in those Distribution Materials will pass to us;
(ii) upon title passing to us, we will arrange for the destruction of the Remaining Distribution Materials and we have no obligation to account to you for any proceeds obtained upon the destruction.
5.5 You acknowledge that these conditions have been built into the price payable for the Services.
(a) ANO Pty Ltd will make every effort to meet scheduled delivery dates but will not be responsible for any delay in carriage or freight dispatch or delay in delivery by ANO Pty Ltd’s carriers or for any consequential loss or damage occasioned thereby nor shall ANO Pty Ltd be responsible for any loss, cost or damage suffered by the Customer where the Customer has failed and/or neglected to meet the aforesaid payment terms for freight.
(b) The Customer shall pay upon demand all courier charges by ANO Pty Ltd at the request of or for the benefit of the Customer and which are not included in the quotation for freight.
7. Warehouse and Insurance
Any of the Customer’s Materials held by ANO Pty Ltd or stored at ANO Pty Ltd premises or by mutual agreement at other premises shall be at the sole risk of the Customer. ANO Pty Ltd accepts no responsibility or liability for the handling or storage of the Customer’s Materials. If the Customer wishes to insure against any such risks separate insurance arrangements may be made with ANO Pty Ltd.
8. We retain your credit card information securely
(a) Where the Customer supplies Materials in connection with the Contract ANO Pty Ltd accepts no responsibility or liability for any errors or defects in work performed resulting directly or indirectly from defects in or the unsuitability of the Materials so supplied.
(b) ANO Pty Ltd agrees to carry out the quoted services on the basis that the information and Materials supplied by the Customer are of the standard and quality as specified in the quotation or otherwise as indicated by the Customer and in the event that additional costs or time are incurred by ANO Pty Ltd due to information or Materials not being as specified or indicated ANO Pty Ltd shall be entitled to charge the Customer for such additional costs or time and/or ANO Pty Ltd shall be entitled to exercise its discretion as to whether or in what manner to proceed with performance of the Contract.
(c) Customer’s Materials delivered to ANO Pty Ltd premises or other premises as mutually agreed are accepted on the basis that ANO Pty Ltd accepts no responsibility or liability for the accuracy of the delivery dockets accompanying such deliveries. ANO Pty Ltd may accept counts of Materials as reported by the Customer or its agent but shall not be responsible for any discrepancy.
(d) An allowance of 5% should be provided to cover unavoidable spoilage during setup and processing. ANO Pty Ltd shall not be liable for any shortage of material due to spoilage.
(e) If within fourteen (14) days of completion of ANO Pty Ltd’s work pursuant to the Contract ANO Pty Ltd is not given any instruction by the Customer in relation to the disposal of any of the Customer’s excess Materials the Customer shall be liable for the costs of storage thereof at weekly storage rates to be notified by ANO Pty Ltd and/or ANO Pty Ltd may dispose of such excess Material at its discretion without being liable or responsible to account to the Customer therefore.
(f) The Customer shall ensure and warrants to ANO Pty Ltd that its instructions to ANO Pty Ltd and all Materials supplied by the Customer and used in performing the Contract comply with the requirements of all applicable legislation and regulations including relating to the marketing and / or labelling and /or packing thereof. No warranty is given or responsibility accepted by ANO Pty Ltd to ensure that such Materials comply with the requirements of any such legislation or regulations.
(g) ANO Pty Ltd shall have a general lien for any outstanding debts of the Customer against all of any of the Customer’s property and materials in ANO Pty Ltd’s possession.
9. Customer Lists
Lists of customers supplied to ANO Pty Ltd by the Customer shall be treated by ANO Pty Ltd as confidential but ANO Pty Ltd does not accept any liability or responsibility for any loss suffered by the Customer in the event of loss of such lists by fire, vandalism, theft or other cause beyond the reasonable control of ANO Pty Ltd nor shall ANO Pty Ltd be liable for any intangible or special value attached thereto.
10. Terms of Payment
Except for prepayment of postage, payment for mail processing, freight, envelopes and printing shall be payable within fourteen (14) days from the date of invoice. At the option of ANO Pty Ltd an administration charge at the rate of 1.5% per month will be charged on any amounts outstanding after the said fourteen (14) days.
11. Force Majeure
ANO Pty Ltd shall not be responsible or liable for any delays in or inability to carry out the Contract or variation or cancellation of the Contract owing to an act of God, war, strikes, lockouts, fire, flood, drought or any other cause beyond ANO Pty Ltd’s reasonable control.
12. Drafts, Artwork, Etc
(a) All artwork, sketches, drawings, negatives, plates, presswork, layouts, programs, specifications, copy, copywriting, dummies and other experimental, investigative or preparatory work prepared or supplied by ANO Pty Ltd at the Customer’s request will be considered an order and charged for at ANO Pty Ltd’s current rates for such work unless otherwise agreed in writing by ANO Pty Ltd.
(b) All work property and materials referred to in sub-clause (a) supplied or prepared by ANO Pty Ltd shall remain the exclusive property of ANO Pty Ltd unless otherwise agreed in writing with the Customer and no use of same shall be made nor any ideas obtained therefrom be used without the written consent of ANO Pty Ltd and/or upon such terms as to compensation as ANO Pty Ltd shall require.
(c) Notwithstanding that the Customer’s systems and procedures may have been designed to operate with programs and specifications prepared by ANO Pty Ltd for the Customer and the property therein shall remain at all times vested in ANO Pty Ltd and the Customer agrees not to use or disclose the nature of such programs or specifications to other persons.
(a) No responsibility or liability shall be accepted for errors in a proof approved by the Customer, Any additions or alterations to a proof, not due to error by ANO Pty Ltd, will be charged on invoicing as extra author’s corrections.
(b) All PDF's authors corrections (re-supplied pages after our first output) are subject to an additional charge of $25 per page.
(c) All design authors corrections are based on $120 per hour.
(d) ANO Pty Ltd may make additional charges to the Customer for press proofs unless the Customer is present when the form is made ready on the press so that no press time is lost.
Where the Customer’s Materials are delivered on or in pallets or other forms of packaging ANO Pty Ltd accepts no responsibility or liability for such pallets or other forms of packaging the risk therein remaining at all times vested in the Customer and ANO Pty Ltd may charge the Customer for the cost of return of such pallets or other forms of packaging.
All cancellations should be made by the Customer in writing. Cancellations made after formal acceptance of a Contract may incur a Cancellation Fee of up to 25% of the total amount shown on your Contract (excluding Postage) or reasonable costs incurred pertaining to the delivery of your job, whichever is greater.
(a) Work performed shall be deemed to be acceptable to the Customer unless ANO Pty Ltd is notified in writing within fourteen (14) days of completion of the Contract.
(b) The liability of ANO Pty Ltd for any claim shall be limited to the value of the work performed and ANO Pty Ltd shall not be liable for any indirect or consequential or special loss suffered by the Customer or any loss to the Customer arising from third party claims.
(c) Notwithstanding any other provision of these terms and conditions, it is expressly agreed that nothing in these terms and conditions shall exclude, limit or vary any liability which may arise under the Trade Practices Act or any other applicable State or Federal legislation (if applicable) and which can not be excluded, limited or varied or to the extent that such liability may not be excluded, limited or varied.
If the Customer defaults in payments to ANO Pty Ltd (or being an individual dies, becomes bankrupt or insolvent) or is wound up or a resolution is proposed or passed or an order made or legal proceedings instituted for winding up of the Customer or if a receiver or a receiver and manager is appointed in respect of any of the Customer’s undertaking, property or assets or if any compromise or arrangement is proposed or made between the Customer and the Customer’s creditors or any of them or if an application is made to any court for an order summoning a meeting of the creditors of the Customer then in any such event ANO Pty Ltd may at its option withdraw from or cancel or suspend this Contract (so far as it remains unperformed) in all or in part without liability on the part of ANO Pty Ltd and the Customer shall remain liable for all costs of and work done by ANO Pty Ltd to date of such withdrawal, cancellation or suspension.