1. APPLICATION OF TERMS

These Terms & Conditions apply to:

• direct mail services;
• print services;
• warehousing;
• fulfilment services;
• logistics services;
• freight coordination;
• website usage;
• and related operational services.

Where a separate signed agreement exists between A&O and the Client, including a Master Services Agreement (“MSA”), that agreement prevails to the extent of any inconsistency.

2. QUOTATIONS AND ACCEPTANCE

All quotations provided by A&O are:

• subject to availability;
• based on information supplied by the Client;
• and may be revised where actual operational requirements differ materially from assumptions provided during quoting or onboarding.

A Client is deemed to accept these Terms & Conditions by:

• signing an agreement;
• approving a quotation;
• instructing A&O to proceed with services;
• delivering goods to A&O;
• or continuing to use A&O services.

3. PAYMENT TERMS

Unless otherwise agreed in writing:

• invoices are issued weekly in arrears;
• payment is due in accordance with the applicable agreement or invoice terms;
• all invoices must be paid in full without set-off or deduction.

Late payments may result in:

• suspension of services;
• storage holds;
• delayed dispatch;
• recovery action;
• additional fees;
• and interest charges.

A&O reserves the right to require automatic payment methods including direct debit or stored card facilities.

4. OPERATIONAL REQUIREMENTS

The Client is responsible for:

• accurate product data;
• SKU accuracy;
• barcode integrity;
• accurate shipping information;
• appropriate packaging;
• lawful and compliant products;
• and compliance with all applicable laws.

Additional fees may apply for:

• relabelling;
• manual handling;
• stock remediation;
• urgent work;
• unplanned operational activity;
• and non-compliant stock.

5. ADVANCE SHIPPING NOTICES (ASN)

Clients must provide advance shipping notices (“ASN”) prior to inbound deliveries using A&O’s required format and procedures.

A&O may:

• reject deliveries;
• delay receiving;
• or apply additional charges

where ASN requirements are not met.

6. RECEIVING AND STORAGE

A&O will use commercially reasonable efforts to:

• receive;
• process;
• and store inventory

within standard operational timeframes.

Inbound processing timeframes may vary during:

• peak periods;
• operational disruptions;
• public holidays;
• carrier delays;
• or unusually high volume periods.

Warehouse access is by appointment only and subject to operational and safety requirements.

7. FULFILMENT AND DISPATCH

A&O will use commercially reasonable efforts to fulfil and dispatch orders within standard operational cut-off times.

Dispatch performance is subject to:

• operational volumes;
• stock availability;
• carrier performance;
• accurate order information;
• and events outside A&O’s reasonable control.

Carrier delivery estimates are provided by third-party carriers and are not guaranteed by A&O.

8. PRINT AND DIRECT MAIL SERVICES

For print and direct mail services:

• artwork supplied by Clients must be print-ready unless otherwise agreed;
• spoilage tolerances standard within the printing industry may apply;
• postage timelines remain subject to carrier and Australia Post operational conditions;
• A&O is not responsible for delays caused by postal providers or inaccurate address data supplied by the Client.

Additional charges may apply for:

• artwork corrections;
• data cleansing;
• hand enclosing;
• palletisation;
• special handling;
• or urgent production requirements.

8. PAYMENT TERMS

8.1 Payment Requirement

Unless otherwise agreed in writing by A&O:

• payment in advance of Services is required; or
• Services are provided subject to approved account terms determined by A&O.

A&O may require:

• deposits;
• upfront payments;
• direct debit arrangements;
• stored payment methods;
• or revised payment terms

at its discretion.

Services are invoiced weekly in arrears where approved account terms apply.

The Client must maintain a valid stored payment method at all times.

9. DANGEROUS OR PROHIBITED GOODS

Clients must not supply:

• hazardous goods;
• prohibited items;
• dangerous materials;
• illegal products;
• or non-compliant inventory

without prior written approval.

A&O may refuse, quarantine, destroy, or dispose of goods considered unsafe or non-compliant.

The Client remains responsible for all losses, liabilities, penalties, costs, or claims arising from such goods.

10. STOCKTAKES AND INVENTORY INVESTIGATIONS

Additional stocktakes, inventory investigations, recounts, or reporting requested by the Client are treated as ad-hoc services and charged at A&O’s applicable labour rates.

11. INSURANCE

Clients are responsible for maintaining adequate insurance covering:

• inventory;
• storage;
• theft;
• damage;
• transit;
• and business interruption.

A&O is not an insurer of goods.

Transit insurance remains the responsibility of the Client unless otherwise agreed in writing.

12. LIABILITY

To the maximum extent permitted by law:

• A&O excludes liability for indirect or consequential loss;
• A&O is not responsible for losses arising from incorrect information supplied by the Client;
• A&O is not liable for delays caused by carriers, operational disruptions, or events outside reasonable control.

Any liability of A&O is subject to the terms, limitations, and caps contained within the applicable agreement between A&O and the Client.

13. FORCE MAJEURE

A&O is not liable for delays or failures caused by events outside reasonable control including:

• natural disasters;
• fire;
• flood;
• cyber incidents;
• industrial action;
• carrier disruption;
• power outages;
• telecommunications failures;
• pandemics;
• or government action.

Operational timeframes may be reasonably extended during such events.

14. CONFIDENTIALITY AND DATA

Each party agrees to keep commercially sensitive information confidential.

A&O will use commercially reasonable measures to protect operational and customer data.

No electronic platform or communication system can be guaranteed completely secure.

15. WEBSITE USE

Users of the A&O website must not:

• misuse the website;
• attempt unauthorised access;
• interfere with website functionality;
• or use the website unlawfully.

A&O may update website content, procedures, operational requirements, and these Terms & Conditions from time to time.

Any material changes affecting pricing, liability, or core commercial terms will only apply where permitted under the applicable agreement.

16. GOVERNING LAW

These Terms & Conditions are governed by the laws of New South Wales, Australia.

17. CONTACT

A&O Print Mail & Fulfilment

A&O 3PL Pty Ltd

www.aomail.com.au

14/22—24 Beaumont Road Mount Kuring-Gai NSW 2080

Contact us